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Frequently Asked Questions (FAQ)

Here’s a short list of common questions and answers.  

What are your hours?  

I have set hours.  They are:

Monday 9-6

Tuesday 2-8

Wednesday 12-8

Thursday Closed

Friday 9-6

Saturday 9-4

Sunday Closed


How many massage therapists work for Hayes Therapeutic Massage and Bodywork?

There is only one therapist and that’s me, Felicia Hayes.  


Can I get a same day appointment?

While I do accept same day appointments, they are not always readily available as I am often booked in advance. The best option is to schedule an appointment to assure you get on my schedule.  You can always make changes later if need be.  You can also request to be put on the waiting list.  


Do you accept insurance?

No.  I don’t accept insurance.  I do not do any billing of insurances.  I can provide you with a receipt that you can supply to your health insurance for reimbursement.  That receipt will include my tax id #, billing code, and description of services. 


How much experience do you have?

I take my education and my professional development very serious.  I have been in this field since 2003 as a practitioner and a enthusiast of learning.  I am certified and licensed in Loudoun County as well as with the State of Virginia and nationally certified.  You can see my credentials on my about me page.  


What are your prices?

You can find those here.  


Where are you located?

44121 East Harry Byrd Hwy Suite 255E Ashburn, VA 20147.  Next to the large community church, in the Jefferson Professional Office Building with the red Diner sign on the building right off of Route 7.  In the same building as Hair Port and Poulin Chiropractic.


What kind of massage should I get?

Please read through the descriptions of the massage services.  They are pretty good!  One of the great things about seeing an independent professional is that we can have this conversation in greater depth upon your arrival as I am the only massage therapist on staff and am highly trained/qualified to work with many conditions, injuries, and the like.


Do I need to come early to my appointment?

For your first appointment, please arrive 10 minutes early.  For subsequent appointment 3-5 minutes prior is perfect.


Is scheduling online secure?

Yes!  Scheduling online is secure.  The website and scheduling software is verified and secure with SSL.  If you are familiar with Intuit, the owners of Quickbooks and Turbo Tax, it is the same system.


What’s the best way to contact you?

Email is the best way to reach me for questions.  You can also reach me by calling 703-249-4829 option 1 to book an appointment, option 2 for general questions or option 3 to reach me directly.  


Do you accept checks?

No, I don’t accept checks.  I do accept all major credit cards and cash.  


What if I’m sick?

If you are sick, getting over an illness, or feel like you’re getting sick PLEASE do not get a massage.  Here are the reasons why.

  • The illness will spread faster.
  • Massage will not make you feel less achy or better.
  • You will become more congested.
  • Potentially spread the cold to others including me.
  • I, Felicia Hayes, your massage therapist doesn’t want to get sick.

Thanks for your understanding.  You will not be charged for missed appointments due to being sick REGARDLESS of when you cancel your appointment.